Set to Shine: Fraser Place Kuala Lumpur’s “Brightest Star”
Had His Second Moment in Time at Glittering Stars of KL Hotels Awards 2011
Fraser Place Kuala Lumpur proudly announces that from 27 finalists at the Glittering Stars of Kuala Lumpur Hotels Awards 2011 gala dinner held at Royale Chulan Hotel, Mr. Jamian Saiman was awarded the Departmental Star Award, Outstanding Star Employee in Support Services for the second consecutive year.
“Jamian always strives for the best when carrying out his duties and is ever willing to go beyond the call of work in order to maintain the reputation for service excellence that Fraser Place Kuala Lumpur has always pride itself on,” said Shirley Lai, General Manager of Fraser Place Kuala Lumpur.
Sharing his recipes of winning the award, Jamian believes that “Service comes from the heart. You must have a passion for it, in order to be able to deliver good service to all your guests. Great customer service is when you take the time to listen to their concerns by genuinely expressing interest, sympathy, and your eagerness to satisfy them.”